As a small business with a focus on sustainability, we hold fast to our mission to avoid wastage and excess, so we only create very small quantities of each garment.
We accept returns and offer a refund for certain items only if they’re defective, depending on the available stock.
To be eligible for a return, your item must be returned within fourteen (14) days after the shipment arrival date, in the same condition that you received it, unworn or unused, unwashed, and with all original tags and packaging.
Customers request a return by sending an e-mail to firstname.lastname@example.org including the order number, name, phone number, e-mail address, mailing address, and reason for return, and we will happily offer a refund or an exchange (depending on stock). Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items, but can always be exchanged for the same article, in a different size (depending on stock).
Art Ethical is not responsible for any returns that are lost in the mail when being returned to us. We advise you to ensure your package contains the product(s) being sent to us and get tracking information. No exceptions can be made to this policy.
Unfortunately, we cannot accept returns or refunds for orders shipped outside of the UK.
I will only exchange for the same product and color depending on the available stock. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Unfortunately, we cannot accept refunds for orders shipped outside of the UK.